Support Agreements are available on request

The Agreement is formulated in such a way that the Client can determine the block of units purchased; determine, manage and modify the type and frequency of the Support; the assigned IT Technicians; and the Administrative procedure to be followed by our IT Staff. All rates, service categories, and service type unit weightings are listed and transparent. The Support Agreement activates on payment and can be terminated within a one calendar month notice period. Comprehensive statements are generated and submitted monthly.

General Desktop support and maintenance includes:

-Microsoft based desktop workstation and notebooks; Microsoft, Symantec and additional discretionary desktop workstation and notebook based software; desktop workstation and notebook peripherals; Microsoft based desktop ADSL installation and services; revolving depleted ADSL account services.

General Hardware, Network cabling support and maintenance includes:

-Network cabling; network switch; and cabinet infrastructure.

Non-Technical services includes:

-Management support, presentations and Client meetings; research; and technical reports and specifications.

* Office Hours are defined as being between 09:00 to 17:00 Monday to Friday, excluding Holidays and Public Holidays.

** After Office hours are defined as being before 09:00 and after 17:00 Monday to Friday, excluding Holidays and Public Holidays.

*** Services requested by the Client on Saturday, Sunday, Holidays and Public Holidays will be delivered at the sole discretion of, and consent of the Supplier.